Why Choose Managed IT Services?
Small businesses need reliable IT support without the overhead of a full-time IT staff. Our managed IT plans provide everything you need to focus on your business goals:
- Proactive Management — We monitor your systems 24/7, catch issues before they become problems, and provide proactive maintenance to prevent downtime.
- Complete Coverage — From workstation support and network infrastructure to cybersecurity and cloud management, our plans cover all aspects of your IT environment.
- Scalable Plans — Start with Essentials for core support and upgrade to Business Pro or Premium Compliance as your security and compliance needs grow.
- Clear Reporting — Monthly IT health reports keep you informed about system status, security alerts, and our work on your behalf.
- Local Tampa Bay Support — We're based in Wesley Chapel, providing quick response times and on-site support when needed.
Managed IT Plans Overview
Our three-tier system adapts to businesses of different sizes and requirements. Each plan builds on the one below, adding more advanced features as your needs increase.
Plan Comparison
| Feature | Essentials | Business Pro | Premium Compliance |
|---|---|---|---|
| Unlimited Remote Support | |||
| Workstation Patching & Maintenance | |||
| Endpoint Security | Basic AV | Full EDR Suite | Full EDR + SIEM |
| Network Monitoring | Basic Alerting | Infrastructure Mgmt | SIEM 24/7 Monitoring |
| Multi-Factor Authentication | - | Rollout & Monitoring | Rollout & Monitoring |
| Email Security Filtering | - | Advanced Phishing Protection | Advanced Phishing Protection |
| Vulnerability Scanning | - | Monthly | Advanced Monthly + Quarterly Penetration Testing |
| Onsite Support | - | 4 hrs/month | Unlimited |
| HIPAA/PCI Compliance Support | - | - | |
| Security Awareness Training | - | - | |
| Disaster Recovery Testing | - | - | |
| 24/7 Emergency Response | - | - |
Essentials
Core support for small businesses. Perfect for very small teams needing reliable IT support and basic protection.
- Unlimited remote support for workstations and devices
- Regular workstation patching and maintenance
- Basic endpoint security and antivirus protection
- Microsoft 365 or Google Workspace administration
- Basic network monitoring and alerting
- Monthly IT health reports
Business Pro
Expanded support and full cybersecurity for growing companies seeking proactive management and protection.
- Everything in Essentials, plus
- Full EDR suite for sophisticated threat detection
- MFA rollout and monitoring
- Advanced email security filtering
- Monthly vulnerability scans
- Backup monitoring and verification
- Firewall, switch, and Wi-Fi access point management
- Up to 4 hours of onsite support per month
Premium Compliance
For regulated industries requiring compliance, auditing, and advanced monitoring.
- Everything in Business Pro, plus
- HIPAA/PCI compliance support
- SIEM for 24/7 security monitoring
- Advanced vulnerability management and quarterly penetration testing
- Security awareness training
- Disaster recovery testing
- Unlimited onsite support and 24/7 emergency response
🧩 Essentials Plan — $69–99 / user / month
Core support for small businesses
Perfect for very small teams that need reliable IT support, maintenance, and basic protection. This plan provides essential IT management without advanced security features.
What's Included
- Unlimited remote support for workstations and devices
- Regular workstation patching and maintenance
- Basic endpoint security and antivirus protection
- Microsoft 365 or Google Workspace administration
- Basic network monitoring and alerting
- Monthly IT health reports
🚀 Business Pro Plan — $129–149 / user / month
Expanded support and full cybersecurity for growing companies
Ideal for businesses that rely on their technology daily and want true proactive management and protection. Builds on Essentials with advanced security and infrastructure management.
Advanced Security Features
- Full Endpoint Detection & Response (EDR) suite for sophisticated threat detection
- Multi-Factor Authentication (MFA) rollout and monitoring
- Advanced email security filtering to block phishing and malicious attachments
- Monthly vulnerability scans to identify and patch security weaknesses
Infrastructure Management
- Backup monitoring and verification
- Firewall, switch, and Wi-Fi access point management
Dedicated Support
- Up to 4 hours of onsite support per month for hardware, software, and configuration issues
🛡️ Premium Compliance Plan — $179–229 / user / month
For regulated, security-focused, or high-risk industries
Designed for medical, legal, financial, and security-sensitive businesses that require compliance, auditing, and advanced monitoring. Includes everything in Business Pro plus compliance-focused features.
Compliance & Monitoring
- HIPAA and PCI compliance support and documentation
- Security Information and Event Management (SIEM) for 24/7 security monitoring
- Advanced vulnerability management and remediation
- Quarterly penetration testing to identify hidden weaknesses
Human Risk Reduction
- Security awareness training for employees to reduce phishing and social engineering risks
Disaster Recovery Assurance
- Regular disaster recovery and backup testing to ensure data recovery works when needed
Priority Support
- Unlimited onsite support for critical business operations
- 24/7 emergency response for security incidents and critical failures
Server & On-Premise Infrastructure Add-On
For businesses with on-premise servers, we offer comprehensive server management as an add-on to any plan.
Add $400 per server / month for businesses with on-premise infrastructure.
Included Services
- Server EDR and patch management for Windows/Linux servers
- Active Directory health monitoring and maintenance
- Backup verification and monitoring (image-level and file-level backups)
- RAID, disk, and storage health monitoring
- Event log and service monitoring
- Hypervisor monitoring for VMware, Hyper-V, and KVM environments
- UPS monitoring for power protection
- Disaster recovery documentation and testing
What Every Plan Includes
No matter which plan you choose, you receive comprehensive IT department services designed for small businesses:
- Proactive IT Management — Instead of reactive fixes, we maintain your systems to prevent problems before they occur.
- Predictable Monthly Costs — No surprise bills or hidden fees. Per-user pricing scales with your business.
- Professional Cybersecurity — Layered protection against ransomware, phishing, and data breaches.
- Vendor Coordination — We handle coordination with software vendors, hardware suppliers, and service providers.
- Clear Monthly Reporting — Detailed reports on your IT environment status, uptime, security incidents, and optimization opportunities.
Security & Compliance Support
Our plans include increasing levels of security features, but we also provide specialized compliance support for businesses in regulated industries:
HIPAA Compliance (Healthcare)
For medical practices and healthcare providers, we implement HIPAA-compliant IT infrastructure including encryption, access controls, audit logs, and employee training.
PCI-DSS Compliance (Payment Card Processing)
Businesses that process credit cards need PCI compliant systems. We design secure payment processing environments and help with compliance audits.
How Our Managed IT Services Work
Partnering with New Tampa IT for managed IT services ensures your business gets the support of a full IT department without the overhead. Here's what to expect:
Step 1: Free Assessment & Planning
We begin with a comprehensive evaluation of your current IT infrastructure, identifying strengths, weaknesses, and opportunities for improvement. This helps us recommend the right plan and create a tailored implementation roadmap.
Step 2: Seamless Onboarding
Once you choose a plan, our team handles all the setup work. We'll deploy security tools, configure monitoring systems, implement backups, and ensure everything integrates smoothly with your existing systems. We train your team on best practices to maximize the benefits.
Step 3: Proactive Monitoring & Management
With 24/7 system monitoring, we catch issues before they impact your business. Regular maintenance, security updates, and performance optimizations keep your technology running smoothly. We coordinate with vendors, manage subscriptions, and handle vendor support on your behalf.
Step 4: Ongoing Support & Optimization
Unlimited remote support means help is always available. Monthly health reports keep you informed about system status and our work. As your business grows, we help you upgrade plans or add services to meet new requirements.
Step 5: Compliance & Security Assurance
For regulated industries, we maintain compliance through regular audits, documentation, and staff training. Our layered security approach protects against evolving cyber threats, and we provide incident response planning to minimize damage if security issues occur.
Other Regulatory Requirements
We support businesses needing SOC, CJIS, or other compliance frameworks. Contact us to discuss your specific requirements.